Posted by: rcieri | April 22, 2010

Replacements, Ltd.: A virtual tour

By Cyntra Brown and Rachel Cieri

For Vivian Koontz, working at Replacements is more than just her job – it’s a way to connect with her two teenage daughters.

Koontz, who has worked in retail at the world’s largest china retailer for 6 months, has already picked out her daughters’ china sets, the British Portmeirion Botanic Garden set from the warehouse’s thousands of patterns.

“One gets the flowers and one gets the fruit,” Koontz said of her 15 and 17-year-olds. “That way they can’t mix them up.”

Replacements has been selling old and new china, silver and collectibles to people like Koontz for more than 25 years. Founded by CEO Bob Page in 1981, the company started as a one-man business with Page making just enough to survive by collecting old china pieces from flea markets, but four years in, he’d made $4 million.

Today, Replacements sports a 415,000-square-foot facility and a 12,000-square-foot showroom that displays more than 300,000 different china patterns. In the next year, the facility plans to triple its size, expanding the McLeansville warehouse across Knox Road.

Watch the virtual tour or visit Replacements to see it for yourself.

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